Your Gateway to Extraordinary Vacations

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Privacy Policy

Last Updated: November 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This includes:

• Personal identification information (name, email, phone number)
• Travel preferences and booking details
• Payment and billing information
• Communication records and feedback

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Communicate with you about products, services, and promotions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]

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Terms of Service

Last Updated: November 2024

1. Acceptance of Terms

By accessing and using Excel Vacation Haven's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Excel Vacation Haven provides luxury vacation rental booking and travel planning services. We act as an intermediary between clients and property owners or travel service providers.

3. Booking and Payment

All bookings are subject to availability and confirmation. Payment terms vary by property and service. Cancellation policies are specific to each booking and will be clearly communicated at the time of reservation.

4. User Responsibilities

Users are responsible for providing accurate information, complying with property rules, and treating accommodations with respect.

5. Limitation of Liability

Excel Vacation Haven's liability is limited to the amount paid for services. We are not responsible for issues beyond our direct control.

6. Modification of Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

7. Contact Information

For questions about these Terms of Service, contact us at [email protected]

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Cookie Policy

Last Updated: November 2024

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience.

2. Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

3. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We have no control over these cookies.

5. Contact Us

If you have questions about our use of cookies, please contact us at [email protected]

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GDPR Compliance

Last Updated: November 2024

1. Legal Basis for Processing

We process your personal data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests

2. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

3. Data Retention

We retain your personal data only as long as necessary for the purposes set out in our Privacy Policy or as required by law.

4. International Transfers

If we transfer your data outside the EU, we ensure appropriate safeguards are in place to protect your rights and freedoms.

5. Contact Our DPO

For GDPR-related inquiries, contact our Data Protection Officer at [email protected]

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DMCA Policy

Last Updated: November 2024

1. Notification of Copyright Infringement

If you believe that material on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement that the notification is accurate

2. Counter-Notification

If you believe your content was wrongly removed, you may submit a counter-notification with:

• Your physical or electronic signature
• Identification of the material that was removed
• A statement under penalty of perjury that you have a good faith belief the material was removed by mistake
• Your contact information and consent to jurisdiction

3. Designated Agent

Send DMCA notifications to: [email protected]

4. Repeat Infringers

We will terminate the accounts of users who are repeat infringers in appropriate circumstances.